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India’s largest private sector lender HDFC Bank on Monday faced an unscheduled downtime on its net-banking and mobile banking operations. The downtime that lasted for more than an hour affected some customers performing NEFT and RTGS transactions through its banking channels.
Customers took to microblogging website X (formerly twitter) to air their angst.
“Is HDFC Bank server down?,” a customer Abhishek Choudhari wrote. “Can’t access net-banking or the mobile app.”
Another user Suma posted that she was unable to login for an hour due to a server issue.
Several other users complained of getting error, maintenance or downtime messages while logging in to the HDFC Bank systems.
The bank said the issue is resolved.
“The Bank had to take an unscheduled downtime earlier today as some operations like transactions through RTGS and NEFT using net-banking were affected,” a bank spokesperson told ET. “The issue stands resolved.”
After facing more than a year long ban on its digital banking operations, the lender has invested heavily in technology to upgrade its IT technology.
HDFC Bank, which issued more than 200,000 credit cards a month, was directed by the Reserve Bank of India (RBI) in December 2020 to stop issuing fresh cards until it had sorted out its tech problems. The central bank had also stopped it from launching any new digital initiatives. In March 2022, the RBI lifted all curbs on the private lender’s digital business activities.
In June 2022, the private lender had said it is moving out its payments platform out of its core banking module to enable minimal payments downtime, even if core banking is not available. The bank has also set up a new centre in Bengaluru that is focussed on upgrading its mobile and internet banking platforms.
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